Find help for sign-in, checkout, QR or manual setup, remaining data, top-ups, refunds, and connection troubleshooting.
Popular: install, no internet, checkout, refund, delete account
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These topics mirror current website flows, so the guidance matches what you can do in eSIM2you today.
Choose a destination and plan on the website, then sign in with your email when you are ready to purchase or manage your eSIM.
Install from your order with the QR code or manual setup details, and check device compatibility before you buy.
Fix common no-data problems by checking the active eSIM line, data roaming, network selection, and destination coverage.
Check remaining data, validity, plan status, and top-up availability from your account.
Pay securely during checkout. If a purchase does not complete or you need a refund review, contact support with your order details.
Manage your signed-in account, billing details, legal preferences, and account deletion from Profile.
Quick answers about sign-in, setup, connectivity, checkout, plan data, refunds, and account management.
Still have a question?
Chat with us or email support with your order details, destination, device model, and the screen where you are stuck.
Contact supporteSIM2you sells prepaid travel data plans for compatible eSIM devices. Choose a destination in the marketplace, pay securely, then manage installation from your account.
Enter your email address on the website and use the one-time code sent to you. After verification, you can access purchases and eSIM details.
When you buy a plan or an available top-up, complete the secure checkout and return to eSIM2you. Your purchase is confirmed against your account after payment.
Open the purchased eSIM in your account. Use the QR code or copy the SM-DP+ address and activation code shown for your device.
Most eSIM profiles can only be installed once. Keep the eSIM on your phone until your trip and plan are finished, because deleting it may make it impossible to reinstall.
Check that the eSIM line is enabled, mobile data is assigned to the eSIM, and data roaming is turned on. If it still does not connect, restart the phone and try manual network selection.
Open your account and select the active eSIM. When provider usage is available, the site shows remaining data and progress for that plan.
Some eSIMs support top-ups and some do not. If a top-up is available for your current eSIM, your account shows the option on the active eSIM details screen.
Refund eligibility depends on the order state and whether the eSIM has been installed, activated, or used. Email support with your order details so the team can review the case.
Sign in, open Profile, and choose Delete account. The site explains what is removed and what records may be retained for payment, fraud-prevention, tax, or provider obligations.
Quick access
Read the public setup guide, then use your account for exact QR or manual setup details.
View guideCompare available destination plans before you buy on the eSIM2you website.
Browse plansSend your order details, destination, phone model, and a screenshot or description of the issue. We will help with installation, activation, connectivity, payments, or refund review.
Fast response
Most questions are answered within one business day.
Complete assistance
Help with installation, connection, plans, payments, and refunds.
Secure by design
Your account and payment details stay protected with secure sign-in.
Account control
Profile includes a signed-in flow to delete your account from the website.
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